INSURED HOLIDAY

WHAT DOES IT COVER AND HOW MUCH IT COST

Stornhotel Formula Partner Plus, signed by ERGO Travel Insurance, is an innovative service that allows the customer to insure against cancellation penalties, late arrival or interruption of the stay.

The policy intervenes in the event of:

  • disease (including Covid), with coverage up to the 2nd degree of kinship
  • dismissal, layoffs, mobility, hiring
  • appointment or summons of the insured person as juror, witness or popular justice of the peace
  • extraordinary and unpredictable material damage to the home that requires the presence of the person concerned
  • theft of identity documents necessary for expatriation occurring in the 5 days prior to the departure date
  • inability to reach the place of departure due to an accident or breakdown along the way
  • pathologies of pregnancy

The insurance coverage can be activated for all citizens residing in the European Union and the EEA.

LIST OF COUNTRIES FOR WHICH INSURANCE COVERAGE IS VALID

Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.

WHAT IS REFUNDED AND HOW

The insurance provides for the reimbursement of the deposit and the cancellation penalty in favor of the insured, if already paid, or for the direct payment of the penalties to the accommodation facility in the event that the amount is due but has not yet been paid.
The refund to the customer is made net of the deductible, if due. For more information on the deductible, see the following FAQ.
In case of interruption of the holiday, the structure is not required to pay any refund. The insurance will reimburse the customer for the part of the stay not used.

Example:

Total amount of the holiday: € 1.000
Deposit 30%: € 300

In case of cancellation (with penalties as defined in the project)

Up to the 30th day: 30% deposit € 300
The structure collects the deposit from the customer (€ 300)
The insurance reimburses the customer (€ 300 – deductible 10%* = € 270)

From the 29th to the 15th day: 75% € 750 (€ 300+ € 450)
The structure collects the deposit from the customer (€ 300)
The insurance pays the penalty to the structure (€ 450)<
The insurance reimburses the customer the deposit (€ 300 – deductible 10% * = € 225)

From the 14th day to the day of arrival: 100% € 1.000 (€ 300 + € 700)
The structure collects the deposit from the customer (€ 300)
The insurance pays the penalty to the structure (€ 700)
The insurance reimburses the customer the deposit (€ 300 – deductible 10%* = € 200)

* if due

MAXIMUM AND DEDUCTIBLE

Maximum € 8,000 per insured

0 deductible in the event of death or hospitalization > 3 days
10% deductible on the amount to be refunded (deposit and any penalties) in all other cases

The deductible is always borne by the insured

FIDUCIARY ISOLATION, QUARANTINE AND LOCKDOWN

The fiduciary isolation concerns confirmed cases of Covid-19 (positive to the swab), which must separate from the community and avoid the transmission of the infection in all ways. As this is in effect an illness, the case is covered by insurance.

Quarantine affects healthy people who have come into close contact with a positive and could potentially be exposed to infectious risk.
a) If the contact took place with family members up to the 2nd degree of kinship, considering the need for assistance, the case is covered by insurance.
b) Otherwise, there is no insurance coverage and, therefore, it can be comparable to lockdown cases.

Active surveillance is the measure during which the public health worker contacts the person under surveillance on a daily basis for information on health conditions.
a) If the surveillance relates to family members up to the 2nd degree of kinship, the case is covered by insurance.
b) Otherwise, there is no insurance coverage and, therefore, it can be comparable to lockdown cases.

Cases of lockdown and quarantine / surveillance – case b are not covered by insurance.
In these cases, the insurance premium paid (4.4%) will be transferred to the customer in the form of a voucher valid for 18 months, issued by the insurance company, which can be used for the purchase of future Stornhotel insurance.